Returns

First and foremost we are here to solve any possible issues you might have during and after your order and work to make you a happy customer.

"Great customer service."
— Daria Taishidler, a customer that had to cancel her order

"Your customer service was impeccable."
— Stephanie Zwicker, a customer

"Wow, what great customer service. Thank you so much for following up and staying true to your promise."
— Ashton Nelson, a customer

Our items are custom made and personalized and that limits our refund options compared to non-customized e-commerce.

You are eligible for a refund or another product if:

• the product you received is severely damaged OR
• the product you received significantly differs from what is advertised on our website.

To complete your exchange or refund, we require a receipt or proof of purchase. We accept exchange or refund requests up to 30 days after the purchase.

Since the products are custom made we don't require you to ship them back to us in case they are damaged. We ask you to send us a photo to inspect.

Products delivered digitally (such as image files, PDF files) are not eligible to a refund. We are happy to make corrections on those in case of an error was made during the ordering process.